Information:
Fraud Alerts

Keep Up with the Latest in Fraud

Check here to stay informed of the latest fraud alerts, debit card restrictions, and more. If you suspect fraud on your account, notify us immediately at 502/968.3681 or 800/626.2870.

Please note: Park Community will never contact you to ask for your debit card or checking account number. If anyone contacts you requesting this or other personal information by phone, text, or email, please contact us immediately.


Watch. Read. Learn. Protect Yourself.

Fraud is serious, and it’s important to know what you can do to protect yourself. Whether it’s a single fraudulent charge on your account or your entire identity stolen, there are things you can do to prevent and minimize your risk of fraud.

Check out the articles and videos below to learn more about the topics that interest you.

 


August 13, 2015
Don’t Be Fooled By Fake Apps

When it comes to downloading the Park Mobile App, stick to Google Play and the App Store. The official app is available from those locations exclusively. Downloads from any other sites means you’re getting a fake app, which makes you vulnerable to fraud and identity theft. Criminals develop and publish fake mobile banking apps to steal your Online Banking credentials.

Here are tips on recognizing an unofficial Park Community Mobile Banking App:

    • The developer or author of the app is not Park Community Credit Union
    • The application is being promoted on a third party site, other than the application store for your device
    • The app isn’t free

    To protect yourself, please use only the official application store for your mobile device to download the Park Community Mobile App. If you downloaded the app from another app store, please monitor your account closely and notify us immediately if you have any fraudulent activity. Simply call the eBranch at 502.968.3681 (800.626.2870) or visit your local branch.


    May 28, 2015
    Are you taking a Summer Vacation?

    If you plan on traveling, please keep in mind that we have put blocks on certain states and countries due to high incidences of fraud. These blocks have been put in place to better protect your account. Before you travel, please us know. That way, we can ensure that you have access to your funds when you need them. About a week before you plan on traveling, please contact the eBranch at 502.968.3681 or 800.626.2870 to have the block removed during your stay.


    July 29, 2014
    Avoid Downloading Fake Apps or Malware, Stick to Google Play and the App Store

    When it comes to downloading the Park Mobile App, stick to Google Play and the App Store. The official app is available from those locations exclusively. Downloads from any other sites means you’re getting a fake app, which makes you vulnerable to fraud and identity theft. Criminals develop and publish fake mobile banking apps to steal your Online Banking credentials.

    Here are tips on recognizing an unofficial Park Community Mobile Banking App:

      • The developer or author of the app is not Park Community Credit Union
      • The application is being promoted on a third party site, other than the application store for your device
      • The app isn’t free

    To protect yourself, please use only the official application store for your mobile device to download the Park Community Mobile App.


    June 16, 2014
    PF Chang’s Security Compromise

    On June 12, PF Chang’s announced a security compromise that involves credit and debit card data. Park Community is taking every appropriate measure to protect you from fraud. If your card was used during the time of the compromise, a new card will be issued to protect you against potential fraud. If fraud is detected, we will immediately deactivate your card.

    We encourage you to monitor your accounts for any unauthorized activity by reviewing your statements, online banking, or mobile banking.

    If you notice any unauthorized charges please stop by your local branch or call 502.968.3670 or 800.626.2870. After business hours, call 800.264.5578.

    It is also important to note, as a Park Community member, you will not be held liable for any unauthorized charges reported in a timely manner. For more information regarding the compromise, please visit PF Chang’s dedicated public website, pfchangs.com/security.


    May 9, 2014
    Important Message About Using Internet Explorer

    Please be aware that there are vulnerabilites using Internet Explorer browser versions 6 through 11. We strongly recommend that you use a different browser to access the internet until Microsoft issues a patch. This security flaw allows attackers to take over your online session after infecting your computer with malware.

    Please Do Not Access Park Community’s Online Banking through Internet Explorer until after the patch is ready and you have installed it on your computer. IT IS SAFE to access Park Community Online Banking through other browsers such as Chrome, Firefox, or Safari.

    As always, we encourage all Park Community members to monitor their accounts and passwords as an added security protection.

    If you have any questions or concerns, please contact us at 502.968.3681 or 800.626.2870.


    April 14, 2014
    Park Community Not At Risk for Heartbleed Bug

    Park Community has reviewed its Online and Mobile Banking systems to verify that they are not at risk to the security vulnerability related to the Heartbleed Bug.

    For your online banking protection, security experts recommend that you change your password frequently and use a different password for each site where you share personal information.

    As always, please know that the safety and security of your information is of the utmost importance to us. We strongly encourage you to closely monitor any and all websites where you share personal information.


    January 28, 2014
    Target Customers Targeted in Phishing Scam

    With the recent news surrounding Target, fraudsters have begun sending phishing emails related to the Target breach. The emails look like they are from Target and play on the fears of the public that they may have had their card compromised. As a precaution, proceed with caution if you receive an e-mail from Target. DO NOT OPEN any links that may be included in these emails as they could potentially allow additional access to their personal information. Target plans to post any and all emails to their breach-related site so its customers will know the difference between valid emails and phishing emails. When in doubt, contact Target directly or call the eBranch at 800.626.2870.


    January 22, 2014
    NCUA Warns about Vishing Scam

    In a press release sent today, the National Credit Union Administration warned consumers to beware of a new telephone fraud, known as a “vishing” scheme, that is using the agency’s name in an attempt to obtain personal financial information.

    Credit union members have been contacted by an automated phone call claiming to be from NCUA and notifying consumers their debit cards have been compromised. The call then asks the receiver to follow prompts, which requests sensitive financial data and personal identifying information.

    Anyone contacted by this “vishing” scheme should immediately contact NCUA’s Consumer Assistance Center Hotline at 800.755.1030 or by email at phishing@ncua.gov to report the scam. Operators answer calls Monday through Friday between 8 am and 5 pm EST.


    December 23, 2013
    Target Compromise Update

    Park Community is taking every appropriate measure to protect you from fraud.
    We encourage you to monitor your accounts for any unauthorized activity. It’s always a good idea, especially this time of year, to pay attention to what’s on your statement and check online banking.

    If you notice any unauthorized charges please stop by your local branch or call 502.968.3670 or 800.626.2870. After business hours, call 800.264.5578.

    It is also important to note, as a Park Community member, you will not be held liable for any unauthorized charges reported in a timely manner.


    June 21, 2013
    Reminder of The Unlawful Internet Gambling Enforcement Act of 2006 (UIGEA)

    In 2010, the Federal Reserve implemented Regulation GG, which fulfills requirements of the Unlawful Internet Gambling Enforcement Act of 2006 (UIGEA). In compliance of the regulation, Park Community must have policies and procedures to block transactions that support Internet gambling by credit and debit cards. The UIGEA allows us to rely on the procedures established by our card processor to block illegal gambling transactions. However, if it is determined that illegal transactions have taken place, Park Community must take appropriate action such as closing the account or restricting access to certain payment systems.

    Note: Park Community Credit Union also restricts the use of check card for the purchase of credits at on-site gambling establishments such as casinos and horse racing tracks. You may use an ATM at these establishments to withdraw cash, however.


    June 10, 2013
    Text Message Phishing (Smishing)

    Over the weekend, some members reported that they received a text message from 502/265.3954 to visit a website to reinstate their debit cards which were said to have been suspended. This is what the text message said:

    Your card has been suspended (all Wilson & Muir Bank debit cards suspended)! To reinstate your card go to your personal link http://uranai-c.3919.com/VISA

    This is a phishing attempt known as “smishing.” Smishing is when a criminal attempts to get you to visit a website or call a telephone number and then requests that you enter personal information, such as your debit card number. This text message is bogus and not from Park Community. Please do not enter your information. If you received the text and entered your information, please contact the credit union immediately.

    Please note: Park Community will never contact you to ask for your debit card or checking account number. If anyone contacts you requesting this or other personal information by phone, text, or email, please contact us immediately.


    May 8, 2013
    Temporary Debit Card Hold Hoax

    There have been reports of members receiving an automated phone call that tells them that their card is temporarily on hold or deactivated for security purposes and to press 1 to unblock. After the member presses 1, it asks them to enter their card number. These calls are bogus and not from Park Community. Please do not enter your information. If you received the call and entered your information, please contact the credit union immediately.

    Please note: Park Community will never contact you to ask for your debit card or checking account number. If anyone contacts you requesting this or other personal information by phone, text, or email, please contact us immediately.


    April 26, 2013
    Louisville Area Currently Experiencing Another Wave of Debit Card Fraud

    Financial institutions in the Louisville area are currently experiencing high volumes of debit card fraud. If there is an attempt to use your card from a location outside your usual area or to make a non-typical purchase you may receive a call from FraudWatch Plus, our fraud monitoring service, asking if the transaction is legitimate. As an additional safeguard member cards that may have been affected have been blocked. Those members who are affected should receive a new card within 7-10 days.

    It is important for you to do your part to protect yourself by monitoring your account for fraudulent activity on a regular basis. If you notice a fraudulent charge on your account, please notify us immediately by calling 502/968.3681 or 800/626.2870.

    Please note: Park Community will never contact you and ask for your debit card number, checking account number. If anyone contacts you requesting this information by phone or email, please hang up and contact us immediately.


    April 2, 2013
    Financial Institutions in the Louisville Area Currently Experiencing High Amounts of Debit Card Fraud

    Financial institutions in the Louisville area are currently experiencing high volumes of debit card fraud. It is important for you to do your part to protect yourself by monitoring your account for fraudulent activity on a regular basis. Additionally, all Park Community debit cards are protected by FraudWatch Plus, a 24/7 fraud monitoring service that detects unusual spending patterns.

    If you notice a fraudulent charge on your account, please notify us immediately by calling 502/968.3681 or 800/626.2870.


    March 28, 2013
    Online Retailer Restriction

    Until further notice, all internet transactions with international cosmetic stores are blocked.


    March 28, 2013
    Online Debit Card Restriction

    Until further notice, all signature and internet transactions with all international railroads will be blocked due to suspected fraudulent activity.


 
 
 

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