Information:
Fraud Alerts

Keep Up with the Latest in Fraud

Check here to stay informed of the latest fraud alerts, debit card restrictions, and more. If you suspect fraud on your account, notify us immediately at 502/968.3681 or 800/626.2870.

Please note: Park Community will never contact you to ask for your debit card or checking account number. If anyone contacts you requesting this or other personal information by phone, text, or email, please contact us immediately.

Click here for the latest Fraud Protection Videos.
Click here to learn more about Fraud Protection.


April 14, 2014
Park Community Not At Risk for Heartbleed Bug

Park Community has reviewed its Online and Mobile Banking systems to verify that they are not at risk to the security vulnerability related to the Heartbleed Bug.

For your online banking protection, security experts recommend that you change your password frequently and use a different password for each site where you share personal information.

As always, please know that the safety and security of your information is of the utmost importance to us. We strongly encourage you to closely monitor any and all websites where you share personal information.


January 28, 2014
Target Customers Targeted in Phishing Scam

With the recent news surrounding Target, fraudsters have begun sending phishing emails related to the Target breach. The emails look like they are from Target and play on the fears of the public that they may have had their card compromised. As a precaution, proceed with caution if you receive an e-mail from Target. DO NOT OPEN any links that may be included in these emails as they could potentially allow additional access to their personal information. Target plans to post any and all emails to their breach-related site so its customers will know the difference between valid emails and phishing emails. When in doubt, contact Target directly or call the eBranch at 800.626.2870.


January 22, 2014
NCUA Warns about Vishing Scam

In a press release sent today, the National Credit Union Administration warned consumers to beware of a new telephone fraud, known as a “vishing” scheme, that is using the agency’s name in an attempt to obtain personal financial information.

Credit union members have been contacted by an automated phone call claiming to be from NCUA and notifying consumers their debit cards have been compromised. The call then asks the receiver to follow prompts, which requests sensitive financial data and personal identifying information.

Anyone contacted by this “vishing” scheme should immediately contact NCUA’s Consumer Assistance Center Hotline at 800.755.1030 or by email at phishing@ncua.gov to report the scam. Operators answer calls Monday through Friday between 8 am and 5 pm EST.


December 23, 2013
Target Compromise Update

Park Community is taking every appropriate measure to protect you from fraud.
We encourage you to monitor your accounts for any unauthorized activity. It’s always a good idea, especially this time of year, to pay attention to what’s on your statement and check online banking.

If you notice any unauthorized charges please stop by your local branch or call 502.968.3670 or 800.626.2870. After business hours, call 800.264.5578.

It is also important to note, as a Park Community member, you will not be held liable for any unauthorized charges reported in a timely manner.


August 21, 2013
Travel Advisories for Current Debit Card Restrictions

If you plan on traveling, please keep in mind that we have put blocks on certain states and countries due to high incidences of fraud in order to better protect your account. Internet transactions from these areas are not affected unless otherwise noted. Before traveling to any of these locations, please contact the eBranch at 502/968.3681 or 800/626.2870 to have the block removed during your stay. The list below is the most current and will be updated regularly with any changes.

Currently affected states:

  • Arizona – signature transactions blocked. Debit transactions with PIN are allowed.
  • California – signature transactions blocked. Debit transactions with PIN are allowed.
  • Florida – signature transactions blocked. Debit transactions with PIN are allowed.
  • Georgia – signature transactions blocked. Debit transactions with PIN are allowed.
  • Illinois – signature transactions blocked. Debit transactions with PIN are allowed.
  • Maryland – signature transactions blocked. Debit transactions w/ PIN allowed.
  • Mississippi – signature transactions blocked. Debit transactions w/ PIN are allowed.
  • Missouri – signature transactions blocked. Debit transactions with PIN are allowed.
  • Nevada – signature transactions blocked. Debit transactions with PIN are allowed.
  • New York – signature transactions blocked. Debit transactions with PIN are allowed.
  • North Carolina – signature transactions blocked. Debit transactions w/ PIN allowed.
  • North Dakota – signature transactions blocked. Debit transactions w/ PIN allowed.
  • Ohio – signature transactions blocked. Debit transactions with PIN are allowed.
  • Oklahoma – signature transactions blocked. Debit transactions w/ PIN allowed.
  • South Carolina – signature transactions blocked. Debit transactions w/ PIN allowed.
  • Texas – signature transactions blocked. Debit transactions with PIN are allowed.
  • Virginia – signature transactions blocked. Debit transactions with PIN are allowed.

Note: Those currently living in California, Florida, Georgia, or Texas won’t be affected.

Currently affected countries:

  • Brazil – PIN and signature transactions blocked
  • Canada – PIN and signature transactions blocked
  • England – PIN and signature transactions blocked
  • Estonia – PIN and signature transactions blocked
  • Latvia – PIN transactions blocked
  • North Korea – PIN and signature transactions blocked
  • Pakistan – PIN and signature transactions blocked
  • Russia – PIN and signature transactions blocked
  • Saudi Arabia – signature transactions greater than $200.00 blocked
  • Spain – PIN and signature transactions blocked
  • South Africa – PIN and signature transactions blocked
  • Tanzania – PIN and signature transactions blocked
  • Vietnam – PIN and signature transactions blocked

June 21, 2013
Reminder of The Unlawful Internet Gambling Enforcement Act of 2006 (UIGEA)

In 2010, the Federal Reserve implemented Regulation GG, which fulfills requirements of the Unlawful Internet Gambling Enforcement Act of 2006 (UIGEA). In compliance of the regulation, Park Community must have policies and procedures to block transactions that support Internet gambling by credit and debit cards. The UIGEA allows us to rely on the procedures established by our card processor to block illegal gambling transactions. However, if it is determined that illegal transactions have taken place, Park Community must take appropriate action such as closing the account or restricting access to certain payment systems.

Note: Park Community Credit Union also restricts the use of check card for the purchase of credits at on-site gambling establishments such as casinos and horse racing tracks. You may use an ATM at these establishments to withdraw cash, however.


June 10, 2013
Text Message Phishing (Smishing)

Over the weekend, some members reported that they received a text message from 502/265.3954 to visit a website to reinstate their debit cards which were said to have been suspended. This is what the text message said:

Your card has been suspended (all Wilson & Muir Bank debit cards suspended)! To reinstate your card go to your personal link http://uranai-c.3919.com/VISA

This is a phishing attempt known as “smishing.” Smishing is when a criminal attempts to get you to visit a website or call a telephone number and then requests that you enter personal information, such as your debit card number. This text message is bogus and not from Park Community. Please do not enter your information. If you received the text and entered your information, please contact the credit union immediately.

Please note: Park Community will never contact you to ask for your debit card or checking account number. If anyone contacts you requesting this or other personal information by phone, text, or email, please contact us immediately.


May 8, 2013
Temporary Debit Card Hold Hoax

There have been reports of members receiving an automated phone call that tells them that their card is temporarily on hold or deactivated for security purposes and to press 1 to unblock. After the member presses 1, it asks them to enter their card number. These calls are bogus and not from Park Community. Please do not enter your information. If you received the call and entered your information, please contact the credit union immediately.

Please note: Park Community will never contact you to ask for your debit card or checking account number. If anyone contacts you requesting this or other personal information by phone, text, or email, please contact us immediately.


April 26, 2013
Louisville Area Currently Experiencing Another Wave of Debit Card Fraud

Financial institutions in the Louisville area are currently experiencing high volumes of debit card fraud. If there is an attempt to use your card from a location outside your usual area or to make a non-typical purchase you may receive a call from FraudWatch Plus, our fraud monitoring service, asking if the transaction is legitimate. As an additional safeguard member cards that may have been affected have been blocked. Those members who are affected should receive a new card within 7-10 days.

It is important for you to do your part to protect yourself by monitoring your account for fraudulent activity on a regular basis. If you notice a fraudulent charge on your account, please notify us immediately by calling 502/968.3681 or 800/626.2870.

Please note: Park Community will never contact you and ask for your debit card number, checking account number. If anyone contacts you requesting this information by phone or email, please hang up and contact us immediately.


April 2, 2013
Financial Institutions in the Louisville Area Currently Experiencing High Amounts of Debit Card Fraud

Financial institutions in the Louisville area are currently experiencing high volumes of debit card fraud. It is important for you to do your part to protect yourself by monitoring your account for fraudulent activity on a regular basis. Additionally, all Park Community debit cards are protected by FraudWatch Plus, a 24/7 fraud monitoring service that detects unusual spending patterns.

If you notice a fraudulent charge on your account, please notify us immediately by calling 502/968.3681 or 800/626.2870.


March 28, 2013
Online Retailer Restriction

Until further notice, all internet transactions with international cosmetic stores are blocked.


March 28, 2013
Online Debit Card Restriction

Until further notice, all signature and internet transactions with all international railroads will be blocked due to suspected fraudulent activity.


 
 
 

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