Watch, Read, Learn and Protect Yourself

Fraud is very serious, and it’s important for you to know what you can do to protect yourself. Whether it’s a single fraudulent charge on your account or your entire identity stolen, there are things you can do to prevent and minimize your risk of fraud.

Protect your Accounts from Fraud

Park Community will NEVER contact you requesting your confidential information including digital banking credentials, passwords, security codes, or debit or credit card details.  If you are contacted by anyone asking for this type of information, please DO NOT RESPOND and contact us immediately at 502.968.3681. If you've inadvertently shared these details with someone posing as Park Community, please reach out to us at 502.968.3681.

Fraudsters can disguise their phone numbers to appear like genuine businesses. For utmost safety, it's best to disconnect and dial the business using the contact number listed on their official website.

Stay vigilant! It's not limited to phone calls. Deceivers craft counterfeit websites that mirror legitimate ones to capture your personal information.

Consistently review your transactions via Park Community's digital and mobile banking. Ensure all activities are authentic, and alert us immediately if you suspect anyone trying to misuse your data.

The Fastest Growing Crime in America

It is estimated that 7% of all U.S. households had at least one member of the family, 12 and over, who has been a victim of some sort of identity theft.

Please note: Park Community will never contact you to ask for your debit card or checking account number. If anyone contacts you requesting this or other personal information by phone, text, or email, please contact us immediately.

View fraud alerts

What to do if your identity has been stolen.

  1. Call Park Community Credit Union at 502.968.3681 for immediate assistance.
  2. Contact the fraud departments of any one of the three major credit bureaus to place a fraud alert on your credit file. The fraud alert requests creditors to contact you before opening any new accounts or making any changes to your existing accounts. As soon as the credit bureau confirms your fraud alert, the other two credit bureaus will be automatically notified to place fraud alerts, and all three credit reports will be sent to you at no cost.
  3. Credit Bureaus: Experian, Equifax and Trans Union.
  4. Close the accounts that you know or believe have been tampered with or opened fraudulently.
  5. Use the FTC’s ID Theft Affidavit when disputing new unauthorized accounts. (Adobe Acrobat)
  6. File a police report. Get a copy of the report to submit to your creditors and others that may require proof of the crime.
  7. File your complaint with the FTC. The FTC maintains a database of identity theft cases used by law enforcement agencies for investigations. Filing a complaint also helps us learn more about identity theft and the problems victims are having so that we can better assist you.
  8. If you believe you have been a victim of Mail Fraud, submit a mail fraud complaint form with the U.S. Postal Inspection Service.
  9. FTC brochure; “Take Charge: Fighting Back Against Identity Theft”.